About:
Curriculum Vitae

Name : Jamie Czernik

Date of Birth: available on request

Tel: available on request

Email:

Profile Summary:

Education:

Glasgow Caledonian University 2000 - 2001 (Full Time)

South Lanarkshire College 1995 - 1998 (Day Release)

NC Electronic Engineering

Duncanrig Secondary 1989 - 1993

Highers: English C, History B, German C

Standard Grades: English 3, Mathematics 2, Physics 1, Chemisty 2, German 2, History 2, Tech Drawing 2, Craft & Design 2

Employment Details:

Job Title: Customer Service Advisor

Employment Period: August 26th 2010 - Current Date

Employment Role: Branched based role servicing customer bank accounts. Adhering to strict security policies while offering fantastic customer service by assiting with a wide range of banking queries and requests on current accounts, credit cards, savings accounts etc. Cash handling and a high degree of accuracy is essential. The role includes first point of contact complaint handling using a range of resources designed to reslove these in a timely manner. In addition identifying sales opportunities and offering customers appointments to discuss these in more detail with a personal banking advisor is a key component to the role..

Job Title: Self-Employed

Employment Period: May 2004 - Current Date

Employment Role: Work on all aspects of this web based business (www.jamiessoftware.tk) such as developing and updating the main product, testing, marketing and delivering email support to customers.

Job Title: Customer Telerelations Advisor

Employment Period: October 12th 2009 - August 26th 2010

Employment Role: Telephoned based role servicing customer bank accounts. Adhering to strict security policies while offering fantastic customer service by assiting with a wide range of banking queries and requests on current accounts, credit cards, savings accounts etc. The role included first point of contact complaint handling using a range of resources designed to reslove these in a timely manner.

Job Title: Team Member

Employment Period: November 1998 - October 12th 2009

Employment Role: Deal with a variety of customer queries in a fast paced environment where customer service is central to the role. Responsibilities include:

• Cash Handling
• Promoting range of services Odeon offers
• Providing up-to-date information on past and forth coming features
• Managing and co-ordinate advance bookings
• Customer care
• Monitoring sound and image levels to ensure the customer enjoys the full cinematic experience

Job Title: Alarm Engineer

Employment Period: 1994 - 1998

Employment Role: Servicing Fire Alarm systems in shops, factories and malls. Working both in Scotland and the north of England. Other duties included fire extinguisher and emergency light maintenance.

Job Title: Engineering Trainee

Employment Period: 1993 - 1994

Employment Role: Training scheme to learn basic engineering skills. Electrical and mechanical engineering. Training included: milling, centre-lathe turning, general health & safety and some computer aided design

References available on request